Customer Success

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Connect with Awake’s Customer Success Team


Email an Awake Expert


[email protected]

Talk to an Awake Expert


(833) 292-5348

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Ensuring Your Success


Onboarding


Awake customizes the platform and detections for your organization.

Support


Awake ensures the platform is operating effectively and keeps it updated.

AI-powered Threat Triage


Ava, Awake’s security expert system, monitors your network and alerts you to any critical threats, while human experts provide monthly reports.

Expertise On-Demand


Optional quarterly threat briefings and access to Awake’s threat researchers and incident responders.